Es gibt nur den Kunden, und der steht im Zentrum.
Themen zur Steigerung der Kundenbindung sind meine Leidenschaft und damit verbunden natürlich auch Marketing und Kundenservice.
Berufliche lebte ich das Thema Kundenorientierung bei Helsana im Bereich Social CRM. Und bin öfter auch als Referent unterwegs:
Aktuell suche ich eine neue berufliche Herausforderung. Alles Wissenswerte gibt’s im Link oben zu Social CRM in Form einer aktuellen Projektübersicht resp. klassisch in meinem Kurz-Lebenslauf.
Privat berichte ich auf diesem Blog, und zwar rund ums Thema
sowohl aus theoretischer Sicht wie auch mit praktischen Anschauungsbeispielen.
Übrigens: Die Motivation, einen Blog zu starten, fand ich im Januar 2013, als ich ein Thema für den #3minDACH Pitch suchte:
Kontakt
E-Mail: blog@marconierlich.ch
Twitter: @marconierlich
Hi Marco
Du suchst eine neue Herausforderung? Sollen wir einmal uns darüber unterhalten?
Viele Grüsse und vielleicht bis bald
Marc Maret
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