Michael Meier und Marco Nierlich

Farewell Michi – R.I.P.

Lieber Michi

Als ich mich heute früh auf eine kleine Reise machte, ahnte ich nicht, welche Botschaft mich um 13:50 Uhr erreichen wird. Um 07:33 Uhr nahm ich den Zug in Stettbach via Zürich nach Bern zu Santésuisse. Ich hatte eine Einladung, um unseren Mitbewerbern und Mitgliedern bei Santésuisse aufzuzeigen, wie Kundenservice in unserer Branche auf Social Media funktioniert.

Du warst es, der es mir überhaupt erst ermöglicht hat, dass ich mal soweit komme und zum gefragten Referenten auf diesem und dem Kundenbindungs-Thema wurde. Deine Überzeugung, dass das, was wir tun, etwas Gutes ist. Dein Vertrauen, dass das, was ich mache, schon richtig ist. Deine Begeisterungsfähigkeit, wenn ich mit neuen Ideen kam. Deine Unterstützung, wenn ich Dich mal brauchte. Danke!

Und heute um 5 vor 11 war ich also dran mit meinem stündigen Referat. Ich würde sagen – und meine Selbsteinschätzung funktioniert glaubs schon – dass dies mein wohl bestes Referat ever war. Keine grosse Bühne. Aber 10 unserer Mitbewerber waren beeindruckt. So beeindruckt, dass es auch aus den kritischsten Reihen Lob gab.

Um 13:50 Uhr war ich zurück in Stettbach. Wollte kurz bei Dir im Büro vorbeischauen um Dir von diesem schönen Erfolg zu erzählen. Aber Du warst nicht dort. Eine Minute später erfuhr ich, dass Du letzte Nacht für immer von uns gegangen bist. Ich weiss, dass Du mich heute von da oben durch meine Folien durchgeführt hast. Habe mich auf der Bühne so wohl gefühlt wie Du jeweils, wenn Du uns davon überzeugt hast, dass wir im Kompetenzzenter Kundenservice eine supercoole Truppe sind. Herzblut pur.

Lieber Michi, als Vorbild und Mentor wirst Du mir immer in Erinnerung bleiben. Und als Freund. Danke für alles!

66 thoughts on “Farewell Michi – R.I.P.”

  1. Lieber Marco! Wir werden Michi alle sehr vermissen. Er war eine sehr charismatische Führungspersönlichkeit, die in der Contact-Center-Community sehr geschätzt wurde. Seine Vorträge bei Branchenkongressen im In- und Ausland und seine Statements im Magazin waren stets eine Quelle der Inspiration und originärer Ideen. Unter seiner Leitung avancierte der Helsana Kundenservice zu den innovativsten und besten des Landes. Ich hoffe, dass sein Spirit im Team, im Unternehmen und in der Branche weiterlebt.

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